8 Confessions Of A Former Verizon sales person | A former Verizon sales person, let’s call him Steve, had written to us recently providing insider advice to all the Consumerist visitors.

We had been excited because by focusing on how the sales staff at Verizon are paid, consumers could possibly get a benefit when haggling more than a brand new phone. Exactly Exactly What? Haggling!? Over a phone!? Yes, also it can be done by you. Verizon Steve confesses all he understands, through the easy to the sublime…:

• Never get a contract that is 2-year. “The only benefit up to a 2 year agreement is really a $50 cost cost savings in your phone. Its maybe maybe perhaps not beneficial. Make the $50 and obtain an one year you’ll be able to upgrade to a phone that is new 10 months.”

• Verizon reps get the big bucks from brand new lines and accessories that are certain text packages, make the most of this. They won’t let a customer that is new out of the home. “Play hardball, they are going to do just about anything getting the brand new lines. VZW makes $ from the ongoing solution, maybe perhaps not the phones. Inform them you don’t want to mail into the rebate. There does come a true point of diminishing comes back. For instance, if you stepped in and desired a $39 plan and A treo that is free 700 maybe maybe not gonna happen. But We have distributed nearly every non-PDA phone into the shop for the deal that is right. Also inform them you will choose the add-ons, and text package. Believe me here, they are 2 regarding the biggest metrics when it comes to reps. Get back the add-ons the day that is next call customer service to cancel your text package.”

• Mention the lost or stolen program to obtain 25% off a phone that is new no matter if you’re under contract. Who’s to express you didn’t lose it?

• If you’re on an interest rate plan of $59.99 or more, you will get “a brand new phone (and brand new agreement) for the reduced price after 12 months.”

• Insurance is a rip-off. It costs way too much and contains a $50 deductible.

• Tell them you’ll sign up for only lads australia the Unlimited Data Arrange along with your Treo. “Speaking of Treos, usually they feature an additional $100 off in the event that you obtain the Unlimited data plan. Get it.. Save $100 and cancel it the next day if you don’t want to buy. The leverage the following is amazing additionally for the reason that it high end information package matters as an innovative new activation in a roundabout way for the rep. None associated with the data packages are contractual. I prefer to inform the clients this to save them $.”

• Reps don’t get because much money if you’re nevertheless in an agreement. The store reps won’t be as motivated to help you if you upgrade on the phone with Verizon.

• request a commitment credit from the phone before you go to your store. “One solution to work the machine then go into the retail store and use your New Every 2. The two credits can’t be combined and that is the only way to get both if you have New Every 2 and are out of contract is to call customer care, have them put you back into contract, but ask for a loyalty credit (up to $60 off your next months bill. I’ve never seen this not work, while they could theoretically state which you currently got a credit, however the system are perhaps not that informative and I also have not seen that take place. Just make sure you realize the agreement guidelines for VZW in a state, and then make certain pay a visit to the shop with time to cancel the contract that is new instance you cant utilize the NE2.”

Work with Cingular, Verizon, Sprint or T-Mobile and desire to confess? Write to us at tips at consumerist dot com.—MEGHANN MARCO (Photo:cmorran123)

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• Cingular Arbitration Escape Script Addendum “After trying our technique, Jut stated: “Finally for each call they provided me with some form of hurdle that we needed to get into a brick-and-mortar shop, or claiming the computer systems weren’t trying to pull up information they required. that i really couldn’t bypass, just like the need my original finalized agreement at hand, or” We’ve got your handy rebuttal the following.”

In the event that you’ve got any queries to ask or ideas to share, just drop us a line at tips@consumerist.com.

Editor’s Note: This article initially showed up on Consumerist.

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